How long will take to receive my order once it is placed?
All ship times start AFTER printing has completed. Printing usually takes 1 or 2 business days. If you’ve chosen regular Fedex ground as your shipping method, Please allow 5-7 business days from after printing till it is delivered to your shipping address. If you have chosen the Fedex 2 day method, they will be delivered 2 days after printing.
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What shipping methods are available?
Your order is shipped via Fedex, but the delivery period options vary depending on your zip code. These options will appear with pricing as you begin the checkout process on our site.
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How can I check the status of my order?
At any time, you can log into your account and see if the order has been processed or shipped. If you need a tracking number, just let us know and we will forward it to you.
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How can I place an order on hold?
Once an order has been processed, we cannot stop or delay the printing of the order. You can check the status by logging into your account and viewing your order history. If the order has not been processed yet, you may put it on hold only by calling our office at 601-749-5602 immediately. If no one is available, call again as we cannot make changes based on voice messages. You should also email us at via the Contact Us page just to be safe.
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How can I reorder a design I have ordered before?
Log into your account. Click “My Personal Designs” on the left hand menu above the Category Menu. You’ll see all the designs you’ve ever made on our site. Choose the design you want to reorder, and click “View”. Then you will be able to reorder from that point.
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How can I cancel an order I have already placed?
Once an order has been processed, we cannot stop or delay the printing of the order. You can check the status by logging into your account and viewing your order history. If the order has not been processed yet, you may cancel it only by calling our office at 601-749-5602 immediately. If no one is available, call again as we cannot make changes based on voice messages. You should also email us at via the Contact Us page just to be safe.
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What is your return policy? What if I don’t like my cards once I receive them?
Being that you are the designer, it is up to you to view the design proof online and approve the design as it appears in your shopping cart. The cards will print exactly like that. Since computer screens can have variations in the way that colors are displayed, there may be slight color variations from the design as it appears on your computer. We only provide refunds if you cancel an order BEFORE the order is processed by our office.
If for some reason there is an problem with the quality of the cards in comparison to our professional expectations, we will gladly rerun the order and send you a replacement. This decision will be at the printers discretion.
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I lost my password. What can I do to get it back?
Click on the “My Account” tab at the top of the homepage. It will bring you to a login page; underneath the “sign in” button, click the link that says “Password Forgotten? Click Here” and follow the instructions.
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I can’t log in to my account. What should I do?
Be sure you are using the same email address that you used to create your account; if necessary, reset your password (see question above). If all else fails, call our customer service number: 601...
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Is your online shopping cart secure?
Yes! We use Authorize.Net, one of the most trusted secure carts in the world.
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What kind of payment methods do you accept?
We accept all major credit cards, as well as Paypal. You may also mail in a payment using a check or money order if needed. Processing of your order will not begin until full payment has been received and cleared your bank.
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